AnswerStage Privacy Policy
Last Modified: December 19, 2018
As published on AnswerStage.com

Data privacy is important to AnswerStage. We believe you should always know how information about you is collected, used, and disclosed by AnswerStage when you use our services, or otherwise interact with us.

This Privacy Policy applies to AnswerStage sites, apps, communications, and services (“Services”).

This Privacy Policy applies to your use of our Services. We may revise this Privacy Policy from time to time, and will post the most current version on our website.

Our computer systems are currently based in the United States, so your Personal Information will be processed by us in the United States. In accordance with applicable law, Personal Information collected on the site may be transferred, stored and processed in the United States. By entering your Personal Information, you consent to such processing of your personal information.

Although our systems are based in the United States, we are in compliance with the European Union’s General Data Protection Regulation (GDPR), effective May 25, 2018.  At any time, you may request a Data Protection Addendum for your existing contracts by contacting our Data Protection Officer via email: service@answerstage.com.

 

SPECIAL NOTICE REGARDING CHILDREN

Our Services are not directed to people under 16.  We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with Personal Data without the proper consent, please contact us at service@answerstage.com and we will take steps to remove such information and terminate the account, as necessary.


Contact information for AnswerStage:

Delphi Forums, LLC dba AnswerStage
733 Turnpike Street #211

North Andover, MA 01845

THINGS YOU CREATE OR PROVIDE TO US
When you create a AnswerStage Account, you may provide us with personal information such as

First & Last Name
Job Title
Company
Email addresses
Phone Numbers
Areas of interest
Answers to miscellaneous questions
Support inquiries

When not using single sign-on, you will also specify a password. For example, if you use Google single sign-on, you authorize AnswerStage to create an account that is identified with your Google credentials and, in this case, you do not need to create a new password since you will authenticate yourself using your Google credentials.

Even if you aren’t signed in to a AnswerStage Account, you might choose to provide us with information — like an email address to receive updates about our services.

When you upload content such as videos, photos and audio for use within the services, we collect that content within your account so that you may access it.

We use payment processors such as PayPal to process your online payments.


INFORMATION WE COLLECT AS YOU USE OUR SERVICES

Your browsers and devices
We collect information about browsers and devices you use to access AnswerStage services, which helps us troubleshoot and make improvements to our services.

The information we collect may include the following:

your device’s Internet Protocol (“IP”) address
type of mobile device you use
operating system of your device
browser type
non-precise geographic location (e.g. country, city, zip code)
technical information about your device, system and App software, and peripherals
date and time stamps associated with transactions
system configuration information
We collect this information when a service on your device contacts our servers — for example, when you install the AnswerStage app on your mobile device or when you connect to our services through your browser.

Your privacy and cookies

When you visit a website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Some types of cookies are required for AnswerStage to provide a functional site or services, other types of cookies are designed to enhance our site or services. You can choose to accept or refuse the cookies that are not strictly necessary.


Your activity

We collect information about your activity when using our services. We process this information to provide you with service, to maintain a reliable quality of service, and to provide you with improved services.

Activity that we collect may include:

Personal interests and areas of expertise
Features that you use
Number of views of content you publish
People with whom you communicate or share content when using services

Information that you provide to us to connect external services of your choosing with our services
What third party sites you publish to (such as LinkedIn, Google Drive, Facebook, Twitter)
Activity related to content published on other sites
Responses to surveys


We do not sell any information that we collect about you or your activity.

We do not share personally identifiable activity information with trusted third parties unless you provide your consent.

When we track anonymously, we use methods so that any tracking is not identified with you and is aggregated and processed in an anonymous manner.

Your location information
We may collect information about your location when you use our services which helps us offer features that may be localized by knowing the originating country of an IP address. This location information also helps us prevent harm and fraud, comply with law, serve the public interest, and keep AnswerStage safe and welcoming for everyone.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

WE USE DATA TO BUILD BETTER SERVICES

Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you notifications about product updates, including new features, video tutorials, newsletters, special offers, and periodic tips to help you get the most out of the services. And if you contact AnswerStage, we’ll keep a record of your request in order to help solve any issues you might be facing.

Provide, maintain, and improve our services
We use your information to deliver our services, like processing the terms you search for in order to return content that you can use in your creations, or by suggesting related content to help you improve your creative process.

We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most commonly used so that we can improve the manner in which you are able to access and use those features for a better user experience.

When you have issues or problems using our services, and you ask us to help troubleshoot those issues you report, we will analyze crash reports and usage characteristics of your account to help provide you with the best support.

Develop new services
We use the information we collect in our existing services to help us define and develop new services.

Personalize the user experience
We use the information we collect in our existing services to personalize and customize the user experience for you. For example, we may maintain a record of the questions you’ve answered or the answers you’ve provided in order to suggest new questions for your to answer.


Measure performance
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about the features that you use to optimize product design. We use a variety of tools to do this, including Google Analytics.

YOUR PRIVACY CONTROLS

Accessing or rectifying your personal data
If you have registered an account on AnswerStage, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and that is associated with your account.

Portability
AnswerStage provides you a means to download the videos you have shared through our services by following the steps in the “Gallery” mode of the app.

 

Erasure

You have the right to obtain from AnswerStage the erasure of Personal Data concerning you.

At any time, you may delete your Account and uninstall the App. You may also request that AnswerStage erases the Personal Data that concerns you.

Any request for the erasure of Personal Data must be made in writing and provide sufficient detail to identify the Personal Data and the erasure being sought.

AnswerStage will respond to all requests for erasure within a reasonable amount of time or provide written notice of an extension where additional time is required to fulfill the request.

In the event that you delete your Account and the App or request erasure of your Personal Data, we will use commercially reasonable efforts to remove your Personal Data from our files, however, we may no be able to delete some of your Personal Data to the extent that such Personal Data is still necessary in relation to the purposes for which they were collected, or in relation to a legal obligation of AnswerStage and we may also retain, use, and share your Anonymized Data that we previously collected prior to your deletion of your Account.

Withdraw consent (when processing is based on consent)

As mentioned above, when AnswerStage is relying on consent as the lawful basis for processing your Personal Data, you may remove such consent at any time, example of this include:

For emails, you may click on the “Unsubscribe” link in the email.

For push notifications, you can only change the setting on your mobile device when you use the AnswerStage mobile app.

For Cookies on the Site, you can follow your browser’s instructions.

Please note that changing your consent will change our use of your Personal Data as part of the Services which may result in a change in your experience.

Lodge a complaint

You have the right to communicate with AnswerStage about any issues that you may have relating to your Personal Data.

The Data Protection Officer is responsible for ensuring AnswerStage’s compliance with this Privacy Policy, Data Protection Laws, and GDPR.  You should direct any complaints, concerns or questions regarding AnswerStage compliance in writing to the Data Protection Officer at the contact information below.

Links

This Site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.

Effect of Sale of Business

Information about our clients and registrants, including Personal Information, may be disclosed as part of any merger, acquisition, or sale of AnswerStage and / or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which case the Personal Information would be transferred as one of the business assets of the company.